Privacy Policy — jilibb Online Casino

1 Introduction

jilibb ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilibb online casino platform at jilibb.one. This Privacy Policy describes how jilibb collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Policy applies to all personal data collected through the jilibb website, mobile web application, customer support channels, and any other interaction you have with jilibb. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with jilibb's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilibb acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors.

As Personal Information Controller, jilibb determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and the regulations of the National Privacy Commission (NPC).

For all data privacy inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) through our live chat support or by emailing [email protected] with the subject line "Data Privacy Request."

3 Personal Data We Collect

jilibb collects personal data through several channels. The categories of data we collect, and the context in which they are collected, are described below:

jilibb collects only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

4 How We Use Your Personal Data

jilibb processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jilibb player account, including verifying your identity and age in compliance with PAGCOR regulations.
• Payment Processing: To facilitate deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and debit card, and to maintain accurate financial records of all transactions.
• Regulatory Compliance: To comply with our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including KYC verification and suspicious transaction reporting.
• Platform Operation: To deliver the games, features, and services available on jilibb, including personalized game recommendations and platform performance optimization.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion requests, and apply deposit and session limits set by the player.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent. You may opt out of marketing communications at any time through your account settings.
• Analytics & Improvement: To analyze aggregated, anonymized usage data to improve the Platform's performance, user experience, and game offerings.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilibb processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilibb — specifically, to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing requirements, AMLA obligations, and NPC regulations.
• Legitimate Interests: Processing is necessary for jilibb's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

jilibb does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash (Mynt), PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the minimum financial data necessary to process your deposits and withdrawals.
• Game Providers: JILI Games and other licensed game providers may receive anonymized session data necessary to deliver and audit game outcomes.
• KYC & Identity Verification Partners: Third-party identity verification services may process your government ID data solely for the purpose of completing KYC verification on behalf of jilibb.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive data as required by law or upon lawful request.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jilibb's behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants who require access to data in connection with legal proceedings or regulatory audits, subject to professional confidentiality obligations.

All third-party service providers who process personal data on jilibb's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with jilibb's instructions and applicable Philippine law.

7 Data Retention

jilibb retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account & Identity Data: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years from account closure or the completion of the last transaction, whichever is later.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session for dispute resolution and regulatory audit purposes.
• Customer Support Records: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jilibb's data disposal procedures, unless further retention is required by a specific legal obligation or ongoing legal proceedings.

8 Data Security

jilibb implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS Encryption: All data transmitted between your device and jilibb's servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive personal data, including government ID images and financial information, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jilibb personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Security Monitoring: jilibb's systems are continuously monitored for suspicious activity, unauthorized access attempts, and potential security incidents.
• Penetration Testing: Regular third-party security assessments and penetration tests are conducted to identify and remediate vulnerabilities.
• Incident Response: jilibb maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jilibb will notify the National Privacy Commission and affected players in accordance with NPC Circular 16-03.

9 Cookies & Tracking Technologies

jilibb uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics Cookies: Collect anonymized data about how players use the Platform — such as which games are most popular and how long sessions last — to help us improve the user experience. This data is aggregated and does not identify individual players.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content within the jilibb Platform. jilibb does not use third-party advertising networks or cross-site tracking cookies.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jilibb Platform. For detailed instructions on managing cookies in popular browsers used by Filipino players (Chrome, Safari, Firefox), please refer to your browser's help documentation.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibb:

• Right to Be Informed: The right to know what personal data jilibb collects about you and how it is processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jilibb holds about you, including your account information, transaction history, and gaming records.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your jilibb account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilibb's legal retention obligations under PAGCOR and AMLA requirements.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilibb has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Protection Officer through the jilibb live chat support or by emailing [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11 Children's Privacy

The jilibb Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jilibb does not knowingly collect personal data from individuals under the age of 21.

If jilibb becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method following investigation.

If you are a parent or guardian and believe that your child has registered on jilibb, please contact our support team immediately via live chat so we can take prompt action.

12 Cross-Border Data Transfers

jilibb primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game platform operators with servers in other jurisdictions.

Where such cross-border transfers occur, jilibb ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Implementing contractual clauses in agreements with overseas processors that require them to protect personal data to a standard equivalent to Philippine law.
• Conducting due diligence on all overseas data processors to verify their security practices and compliance posture.

By using the jilibb Platform, you acknowledge and consent to the transfer of your personal data to overseas processors where necessary for the delivery of the Platform's services, subject to the safeguards described above.

13 Updates to This Privacy Policy

jilibb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, jilibb will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform. Your continued use of jilibb following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage all jilibb players to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or jilibb's data processing practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the jilibb Platform — the fastest way to reach our team for data privacy matters.
• Email: [email protected] — please use the subject line "Data Privacy Request" for all privacy-related inquiries.

If you are not satisfied with jilibb's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.

jilibb is committed to resolving all data privacy concerns promptly, fairly, and in full compliance with Philippine law. Our Filipino support team is available around the clock to assist you.